Terms and Conditions

Welcome to Vita Health Care (vitahc.com). By accessing this website or placing an order, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.

1. General Provisions

  • Vita Health Care reserves the right to change, modify, or remove any part of these terms without prior notice. Updated terms will be effective immediately upon publishing, and previous versions will become void.

  • Users under 18 years of age must seek parental or guardian guidance before placing an order on this site.

  • The user is solely liable for their use of this website and any information accessed herein.

2. Product Sourcing & Liability Disclaimer

  • No Manufacturing: Vita Health Care does not manufacture or produce any of the products listed. We act strictly as an online retailer and facilitator, sourcing high-quality products from reputable global manufacturers.

  • Quality & Benefits: Users are encouraged to judge the quality and benefits of the products based on the manufacturer’s official information. We do not guarantee specific results as effectiveness varies from person to person.

3. Medical Disclaimer (No Medical Advice)

  • Non-Medical Entity: Vita Health Care is a retail platform and is not associated with any medical or healthcare institution. We do not provide medical advice.

  • Professional Consultation: We strongly recommend consulting your physician or a medical doctor before using any of our products, especially if you are under medical supervision or have known allergies.

  • User Responsibility: You are fully responsible for any medical issues or effects you may experience from using the products we sell.

4. Content Source and Information Validity

  • Source of Content: All product descriptions, usage instructions, features, and related information are retrieved directly from the official manufacturers of the products we display.

  • Additional Information: We may provide extra data collected from authentic and popular health information websites for general awareness.

  • Information Accuracy: We are not liable for the validity or accuracy of the information provided on our website, as we only relay what the manufacturers have already published or recommended.

5. Orders and Payments

  • Right to Refuse: We reserve the full right to refuse any order for any reason. Our liability begins only once you receive a shipping confirmation. A full refund will be issued for any refused orders.

  • Stock Availability: Products are delivered based on availability. In case of “Out of Stock” issues, you may choose to wait for restock or cancel the order.

  • Payment & Delivery: For orders not paid in full, we have the right to withhold or suspend the delivery.

  • Cash on Delivery (COD): COD is available only for users within Bangladesh. International users must use our regular online payment options. For COD, shipping or courier rates must be paid in advance to initiate delivery.

6. Shipping and Delivery

  • Accuracy of Information: We take no liability for shipment issues caused by incorrect location details or wrong contact information provided by the user.

  • Signatures: For deliveries requiring a signature, the user or an authorized representative is responsible for being present at the delivery address.

7. Order Cancellation Policy

  • Cancellation Window: * Bangladesh Users: Within 6 hours of placing the order.

    • International Users: Within 24 hours of placing the order.

  • Validity: Requests for cancellation after the designated timeframe will not be accepted unless Vita Health Care is found liable for a specific issue.

  • Damaged/Wrong Products: You may cancel the order if the product is found damaged upon delivery or if the item received does not match your order.

  • Refunds: If a cancellation is made before the designated expiry period, we will issue a full refund, including shipping charges.

8. User Privacy

When you place an order, you will provide transaction details and location information. Your data remains private to Vita Health Care, and we do not share your information with third-party organizations for marketing purposes. We do not store your payment credentials on our website. For more details, please review our [Privacy Policy].

9. Customer Service & Disputes

For any disputes or issues regarding our service or products, please contact us:

  • Email: contact@vitahc.com